When You Request Help
Please include the information that applies to your question:
- your production team name;
- your name;
- your role, if known;
- a short description of what you need;
- for purchase or owner-setup help, the owner email and organization or school.
How The Apps Work Together
ShowNotePad Companion is the iPhone capture app for ShowNotePad production teams.
Use it to:
- sign in to your production team;
- hold the record button;
- capture a rehearsal note;
- send the clip to the shared ShowNotePad notebook.
The desktop app handles transcription, tagging, editing, completion, and team management.
Sign-In Help
You need three things to sign in:
- Production Team;
- Name;
- Password.
If you were invited by a team owner or administrator, use the production team and name from your invite and the temporary password shown by your team.
If you forgot your password, use the forgot-password option in the app or contact your team owner or administrator. Purchasing owners can also use password recovery on the Owner Account page.
Purchase, Owner Setup, And Billing
ShowNotePad purchase uses Stripe-hosted secure Checkout. ProEventTools does not ask you to enter card details inside the ShowNotePad desktop or iPhone app.
After a successful purchase, the production-team owner receives a one-time ShowNotePad password-setup email. The Stripe success page confirms payment but does not contain a ShowNotePad password. Use the setup email to create a personal password, then sign into the desktop or Companion app with:
- the purchased production team name;
- the owner name;
- the new personal password.
If payment succeeded but the setup email has not arrived, check spam and then contact support. Include the owner email, organization or school, and production-team name. Do not send card details, passwords, or the private setup link.
A page reload, payment-provider retry, or webhook retry should not create a second production team. Do not purchase again. Contact support so the existing purchase can be investigated.
Purchasing owners can use the Owner Account page for subscription and billing information.
Recording Help
To record a note:
- Sign in.
- Hold the record button.
- Speak your note.
- Release the button.
Short accidental taps may be ignored. Recordings need to be long enough to capture a useful note.
The app needs microphone permission to record. If recording does not work, check iPhone Settings and make sure microphone access is allowed for ShowNotePad Companion.
Upload And Sync Help
ShowNotePad Companion stores clips locally until they can upload.
If Wi-Fi or cellular service is weak, clips may wait and upload later. Keep the app installed and reopen it when you have a better connection.
If your role changes and you no longer have permission to record or upload, the app may pause sending until your team owner or administrator restores the right permission.
Uploaded audio is retained for a limited window. If a note shows Audio expired, the note text and transcript are still available, but the server-side audio file has aged out of the retention window.
Current education subscriptions keep text notes for up to 365 days from server creation and uploaded audio for up to 10 days. An authorized user may delete a note sooner.
Team And Permission Help
Team owners and administrators manage members, roles, invites, and note permissions from the desktop app.
Common roles include:
- Owner/Admin: manages team access and notes.
- Member: participates in team note workflows.
- Recorder: records and uploads clips from the phone.
- Viewer: can be limited from recording or editing.
Privacy And Data Help
ShowNotePad records audio only when the user actively records a note.
Uploaded clips may be transcribed and organized for the production team's shared notebook. Authorized team members may be able to see notes, transcripts, tags, status, and related audio based on their role.
For data export, deletion, account, or privacy questions, email [email protected]. Read the ProEventTools Privacy Policy for more information.
App Store Support
If the iPhone app will not install or update, try:
- Open the App Store.
- Search your installed apps for ShowNotePad Companion.
- Update if an update is available.
- Restart the phone if the app still will not open.
If the problem continues, email [email protected].